Terms and Conditions
Terms and Conditions
Accommodation prices are calculated per property and not by number of guests. Maximum occupancy is at the discretion of Soga Forest Cottages and stated in the property description.
Prices are in Japanese Yen and include taxes.
Accommodation prices vary according to season – Summer and Winter.
We reserve the right to correct quoted accommodation rates that may have been misquoted due to human and/or computer error.
Booking and Confirmation
Bookings of 7 nights or more will be accepted up to six months in advance. Bookings of 3 or more nights will be accepted three months in advance.
A booking is confirmed when a confirmation is issued in writing by us.
A non-refundable deposit of 20% is required to secure a booking. This must be paid within ten days of the booking being made. Failure to do so may result in the booking being cancelled, unless other arrangements have been previously agreed in writing.
If the date of check-in is within 30 days of confirmation, then a non-refundable deposit of 100% of the accommodation charge is due immediately in order to secure the booking. Failure to make the payment may result in the booking being cancelled, unless other arrangements have been previously agreed in writing.
Payment in full is due no later than 30 days prior to the check in date. Failure to make the final payment may result in the booking being cancelled unless other arrangements have been previously agreed in writing.
Payment should be made by bank transfer. Account details are included on invoices.
Changes to a booking, such as date change, are subject to availability and are not confirmed until written confirmation is issued by Soga Forest Cottages. Any change resulting in a reduction of the number of nights booked is treated as a cancellation.
Cancelled bookings will incur charges of up to 100% of the cost of the booking regardless of reason for cancellation or whether a stay has commenced.
Cancellations made up to 30 days prior to check in date will result in the forfeiture of the initial deposit. If the accommodation charge has already been paid in full it will be refunded.
Cancellations made less than 30 days prior to the check in will result in the forfeiture of the entire amount of the reservation.
Any charges involved in arranging refunds will be borne by the guest and deducted from the refund sent.
If cancellation of accommodation is due to health reasons, flight delays, weather conditions or other reasons the deposits or final payments are non-refundable as stated above. Therefore the purchase of comprehensive travel insurance, that includes skiing coverage, is recommended.
Damage to Accommodation, Fixtures and Fittings
If any damage, outside normal wear and tear, is caused to our properties intentionally or through negligence, we shall have the right to request compensation in full or in part for the damage. Soga Forest Cottages will inspect the property upon check out , however, any breakage or damage should be reported to staff as soon as possible. Please note, shoes and spikes should not be worn in the houses.
No Smoking Policy
Soga Forest Cottages’ properties are strictly no smoking. Should any guest violate this policy they will be liable for an additional cleaning fee of ¥30,000 and may be evicted from the property without notice or refund.
We expect all our guests to respect Japanese customs and be mindful of their neighbours. If a guest behaves in a way that causes or is likely to cause danger, upset or distress to a third party, we reserve the right to request that the guest concerned vacate the property without notice or refund.
Pets can only be accommodated by prior arrangement and only during the Summer season. Please make enquiries before booking.
By paying an accommodation deposit you accept these terms and conditions in full.